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Outage Status

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PLANNED SYSTEM MAINTENANCE

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OUTAGE STATUS UPDATE

Planned System Maintenance

Maintenance Reasons

Equipment Upgrades

Technology is constantly evolving. From time to time, we perform hardware and software upgrades to provide new or improved services.

Average: 6-8 hrs.

Software Maintenance

Sometimes, we find a bug in the software that could cause a service outage. When we identify these bugs, we proactively perform maintenance to minimize service disruptions.

Average: 1-4 hrs.

Planned Outage 7/17/25

WHO: Truestreamers in the Waters and Kalkaska area, including the Alpine, Bagley, Clam River, Gaylord, Joannesburg, Lovells, Mancelona, and Manistee River service areas.

DATE: 7/17/25

TIME: 2:00 AM – 6:00 AM

TOTAL OUTAGES: 3,240

ESTIMATED RESTORATION: 7/17/25

 

DETAILS: System maintenance on the morning of 7/17/25 to ensure we provide the best internet and voice service possible. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 7/17/25

WHO: Truestreamers in the Hart area, including the Silver Lake service areas.

DATE: 7/17/25

TIME: 4:00 AM – 6:00 AM

TOTAL OUTAGES: 919

ESTIMATED RESTORATION: 7/17/25

 

DETAILS: System maintenance on the morning of 7/17/25 to ensure we provide the best internet and voice service possible. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 7/15/25

WHO: Truestreamers in the Petoskey area, including our Cross Village, Harbor, Hayes, Oden, Odawa, Pellston, Petoskey, and West Traverse service areas.

DATE: 7/15/25

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 5, 947

ESTIMATED RESTORATION: 7/15/25

 

DETAILS: System maintenance on the morning of 7/15/25 involves moving subscribers to a cloud-based platform for managed Wi-Fi services. If you use the GLE app to manage your Truestream connected devices, please unpause those devices before the maintenance window. A new app, TruestreamIQ, replaces the functionalities previously found in the GLE app. Learn more about the app, including setting it up, in our FAQ section. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 7/11/26

WHO: Truestreamers in the Boyne and Kalkaska areas, including our Advance, Barnard, Boyne City, Cenral Lake, Corwith, Deer Lake, East Jordan, Elmira, Eastport, Clam River, Mancelona, and Manistee River service areas.

DATE: 7/11/25

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 6,347

ESTIMATED RESTORATION: 7/11/25

 

DETAILS: We plan to perform system maintenance on the morning of 7/11/25.  This maintenance will disrupt internet and voice service for all members in the Advance, Barnard, Boyne City, Central Lake, Corwith, Deer Lake, East Jordan, Elmira, Eastport, Clam River, Mancelona, and Manistee River service areas. We don’t expect the outage to last the full 6 hours, but members should be prepared to be offline for the entire window. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 7/9/26

WHO: Truestreamers in the Newaygo area, including our Brohman, Cedar Springs, Casnovia, Howard City, Morley, Newaygo, Pierson, and White Cloud service areas.

DATE: 7/9/25

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 3,278

ESTIMATED RESTORATION: 7/9/25

 

DETAILS: We plan to perform system maintenance on the morning of 7/9/25.  This maintenance will disrupt internet and voice service for all members in the Brohman, Cedar Springs, Casnovia, Howard City, Morley, Newaygo, Pierson, and White Cloud service areas. We don’t expect the outage to last the full 6 hours, but members should be prepared to be offline for the entire window. If you have questions, please email [email protected] or call 1-888-485-2537.

Outage Status Update

Outage Status – August 5, 2025

WHO: Petoskey Area Truestreamers

DATE: 8/5/25

TOTAL OUTAGES: 480+

OUTAGE: Started at roughly 3:30 PM on 8/5/25

ESTIMATED RESTORATION: 8/6/25

DETAILS: There is a fiber cut in the Petoskey area, near Ellsworth Rd. Assessments are underway, and at this time, the damage to the 288-count mainline fiber appears to be extensive and affecting several spans. We anticipate the outage will last into the morning of 7/6/25. We appreciate your patience as our splicing crew works overnight to repair the damage.

Fiber Line Repair

Average Splicing Times

When a fiber line is broken, a lot goes into the delicate process of matching and splicing the glass fiber lines back together. Factors such as weather conditions, location of the break, and availability of the necessary materials to the restoration site all play a role. 

Mainline 432 count – 10-16 hrs.

Mainline 288 count – 8-10 hrs.

Mainline 144 count – 6-8 hrs.

Distribution 96 count – 4-6 hrs.

Drop to home – replace the entire length