Outage Status
Planned System Maintenance
Maintenance Reasons
Equipment Upgrades
Technology is constantly evolving. From time to time, we perform hardware and software upgrades to provide new or improved services.
Average: 6-8 hrs.
Software Maintenance
Sometimes, we find a bug in the software that could cause a service outage. When we identify these bugs, we proactively perform maintenance to minimize service disruptions.
Average: 1-4 hrs.
Outage Status Update
Outage Status – May 4, 2025
WHO: Antrim, Charlevoix, Crawford, Emmet and primarily Otsego counties
DATE: 5/4/25
TOTAL RESTORED: 8,711
RESTORED SINCE YESTERDAY: 111
TOTAL OUTAGES: 788
DETAILS: Repairs begin at the substation, moves to the mainlines, then outward to the distribution lines, and finally to the terminals on the pole that connect service lines to homes—often called “the drop.” Even if there’s no visible damage near your home, issues further down the line can delay your service.
Outage Status – May 3, 2025
WHO: Antrim, Charlevoix, Crawford, Emmet and primarily Otsego counties
DATE: 5/3/25
TOTAL RESTORED: 8,600
RESTORED SINCE YESTERDAY: 147
TOTAL OUTAGES: 899
DETAILS: Repairs begin at the substation, moves to the mainlines, then outward to the distribution lines, and finally to the terminals on the pole that connect service lines to homes—often called “the drop.” Even if there’s no visible damage near your home, issues further down the line can delay your service.
Outage Status – April 16, 2025
WHO: Antrim, Charlevoix, Crawford, primarily in Emmet, and Otsego counties
DATE: 4/16/25
TOTAL RESTORED: 6,251
RESTORED SINCE YESTERDAY: 303
TOTAL OUTAGES: 3,248
DETAILS: Much like the electrical infrastructure, we need to fully assess the state of our fiber infrastructure. We are evaluating our critical mainline infrastructure and are prioritizing repairs. Fiber cuts are being assessed as electrical restoration progresses. There are hundreds of fiber cuts, and we won’t know the full extent of the damage until all electrical restoration is complete.
If you have already reported your outage to our office, you do not need to fill out this form.
Fiber Line Repair
Average Splicing Times
When a fiber line is broken, a lot goes into the delicate process of matching and splicing the glass fiber lines back together. Factors such as weather conditions, location of the break, and availability of the necessary materials to the restoration site all play a role.
Mainline 432 count – 10-16 hrs.
Mainline 288 count – 8-10 hrs.
Mainline 144 count – 6-8 hrs.
Distribution 96 count – 4-6 hrs.
Drop to home – replace the entire length