Outage Status

Planned System Maintenance

Maintenance Reasons

Equipment Upgrades

Technology is constantly evolving. From time to time, we perform hardware and software upgrades to provide new or improved services.

Average: 6-8 hrs.

Software Maintenance

Sometimes, we find a bug in the software that could cause a service outage. When we identify these bugs, we proactively perform maintenance to minimize service disruptions.

Average: 1-4 hrs.

We have no planned system maintenance at this time.

Outage Status Update

Outage Status – July 30, 2026

WHO: A limited group in our Petoskey service district

DATE: 7/30/26

TOTAL OUTAGES: 17

OUTAGE: Started at roughly 1:30 PM on 7/30/26

ESTIMATED RESTORATION: Splicers are on location to assess and repair damage as needed.

DETAILS: There is a fiber outage due to a suspected cut to a fiber line near Bren Del Drive in Petoskey. We are aware of the issue and are working to resolve it as quickly and safely as possible.

Fiber Line Repair

Average Splicing Times

When a fiber line is broken, a lot goes into the delicate process of matching and splicing the glass fiber lines back together. Factors such as weather conditions, location of the break, and availability of the necessary materials to the restoration site all play a role.

Mainline 432 count – 10-16 hrs.

Mainline 288 count – 8-10 hrs.

Mainline 144 count – 6-8 hrs.

Distribution 96 count – 4-6 hrs.

Drop to home – replace the entire length