Outage Status
Outage Status Update
Outage Status – April 26, 2025
WHO: Antrim, Charlevoix, Crawford, Emmet and primarily Otsego counties
DATE: 4/26/25
TOTAL RESTORED: 7,685
RESTORED SINCE YESTERDAY: 107
TOTAL OUTAGES: 1,814
DETAILS: Much like the electrical infrastructure, we need to fully assess the state of our fiber infrastructure. We are evaluating our critical mainline infrastructure and are prioritizing repairs. Fiber cuts are being assessed as electrical restoration progresses. There are hundreds of fiber cuts, and we won’t know the full extent of the damage until all electrical restoration is complete.
If you have already reported your outage to our office, you do not need to fill out this form.
Outage Status – April 25, 2025
WHO: Antrim, Charlevoix, Crawford, Emmet and primarily Otsego counties
DATE: 4/25/25
TOTAL RESTORED: 7,578
RESTORED SINCE YESTERDAY: 144
TOTAL OUTAGES: 1,921
DETAILS: Much like the electrical infrastructure, we need to fully assess the state of our fiber infrastructure. We are evaluating our critical mainline infrastructure and are prioritizing repairs. Fiber cuts are being assessed as electrical restoration progresses. There are hundreds of fiber cuts, and we won’t know the full extent of the damage until all electrical restoration is complete.
If you have already reported your outage to our office, you do not need to fill out this form.
Outage Status – April 24, 2025
WHO: Antrim, Charlevoix, Crawford, Emmet and primarily Otsego counties
DATE: 4/24/25
TOTAL RESTORED: 7,434
RESTORED SINCE YESTERDAY: 94
TOTAL OUTAGES: 2,309*
Planned mainline repair/splicing in Emmet County adds approximately 50 outages at the time of reporting. The Manistee River areas are now included in the Crawford County/Waters service district.
DETAILS: Much like the electrical infrastructure, we need to fully assess the state of our fiber infrastructure. We are evaluating our critical mainline infrastructure and are prioritizing repairs. Fiber cuts are being assessed as electrical restoration progresses. There are hundreds of fiber cuts, and we won’t know the full extent of the damage until all electrical restoration is complete.
If you have already reported your outage to our office, you do not need to fill out this form.
Outage Status – April 23, 2025
WHO: Antrim, Charlevoix, Crawford, primarily in Emmet, and Otsego counties
DATE: 4/23/25
TOTAL RESTORED: 7,340
RESTORED SINCE YESTERDAY: 97
TOTAL OUTAGES: 2,159
DETAILS: Much like the electrical infrastructure, we need to fully assess the state of our fiber infrastructure. We are evaluating our critical mainline infrastructure and are prioritizing repairs. Fiber cuts are being assessed as electrical restoration progresses. There are hundreds of fiber cuts, and we won’t know the full extent of the damage until all electrical restoration is complete.
If you have already reported your outage to our office, you do not need to fill out this form.
Outage Status – April 22, 2025
WHO: Antrim, Charlevoix, Crawford, primarily in Emmet, and Otsego counties
DATE: 4/22/25
TOTAL RESTORED: 7,243
RESTORED SINCE YESTERDAY: 196
TOTAL OUTAGES: 2,256
DETAILS: Much like the electrical infrastructure, we need to fully assess the state of our fiber infrastructure. We are evaluating our critical mainline infrastructure and are prioritizing repairs. Fiber cuts are being assessed as electrical restoration progresses. There are hundreds of fiber cuts, and we won’t know the full extent of the damage until all electrical restoration is complete.
If you have already reported your outage to our office, you do not need to fill out this form.
Fiber Line Repair
Average Splicing Times
When a fiber line is broken, a lot goes into the delicate process of matching and splicing the glass fiber lines back together. Factors such as weather conditions, location of the break, and availability of the necessary materials to the restoration site all play a role.
Mainline 432 count – 10-16 hrs.
Mainline 288 count – 8-10 hrs.
Mainline 144 count – 6-8 hrs.
Mainline 96 count – 4-6 hrs.
Drop to home – replace the entire length
Planned System Maintenance
Maintenance Reasons
Equipment Upgrades
Technology is constantly evolving. From time to time, we perform hardware and software upgrades to provide new or improved services.
Average: 6-8 hrs.
Software Maintenance
Sometimes, we find a bug in the software that could cause a service outage. When we identify these bugs, we proactively perform maintenance to minimize service disruptions.
Average: 1-4 hrs.