Outage Status

Planned System Maintenance

Maintenance Reasons

Equipment Upgrades

Technology is constantly evolving. From time to time, we perform hardware and software upgrades to provide new or improved services.

Average: 6-8 hrs.

Software Maintenance

Sometimes, we find a bug in the software that could cause a service outage. When we identify these bugs, we proactively perform maintenance to minimize service disruptions.

Average: 1-4 hrs.

Planned Outage 1/14/26

WHO: Newaygo Service District, including the Brohman, Cedar Springs, Casnovia, Howard City, Morley, Newaygo, Pierson, and White Cloud areas.

DATE: 1/14/26

TIME: 3:00 AM – 6:00 AM

TOTAL OUTAGES: 3,277

ESTIMATED RESTORATION: 1/14/26 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this overnight maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Outage Status Update

Outage Status – January 16, 2026

WHO: Walkerville area of our Hart service district, primarily in the Bitely area

DATE: 1/16/26

TOTAL OUTAGES: 49

OUTAGE: Started at roughly 3:30 AM on 1/16/26

ESTIMATED RESTORATION: 1/16/26 in the evening

DETAILS: There is a fiber cut in the area. A fiber splicing crew has begun repairs to the damaged line this morning, and expects repairs to be complete this evening.

Fiber Line Repair

Average Splicing Times

When a fiber line is broken, a lot goes into the delicate process of matching and splicing the glass fiber lines back together. Factors such as weather conditions, location of the break, and availability of the necessary materials to the restoration site all play a role.

Mainline 432 count – 10-16 hrs.

Mainline 288 count – 8-10 hrs.

Mainline 144 count – 6-8 hrs.

Distribution 96 count – 4-6 hrs.

Drop to home – replace the entire length