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Outage Status

TO REPORT A FIBER OUTAGE, PLEASE CALL 1-888-485-2537 EXT. 3

Planned System Maintenance

Maintenance Reasons

Equipment Upgrades

Technology is constantly evolving. From time to time, we perform hardware and software upgrades to provide new or improved services.

Average: 6-8 hrs.

Software Maintenance

Sometimes, we find a bug in the software that could cause a service outage. When we identify these bugs, we proactively perform maintenance to minimize service disruptions.

Average: 1-4 hrs.

Planned Outage 1/7/25

WHO: Boyne Service District

DATE: 1/7/25

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 2

ESTIMATED RESTORATION: 1/7/25 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 12/17/24

WHO: Petoskey Service District, including the Petoskey, Harbor Springs, Resort, and West Traverse areas.

DATE: 12/17/24

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 8

ESTIMATED RESTORATION: 12/17/24 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 12/9/24

WHO: Petoskey Service District, including the Petoskey area.

DATE: 12/9/24

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 31

ESTIMATED RESTORATION: 12/9/24 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 11/15/24

WHO: Hart and Wayland Service District, including the Hart, Silver Lake, Walkerville, and Middleville areas.

DATE: 11/15/24

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 2,421

ESTIMATED RESTORATION: 11/5/24 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 11/14/24

WHO: Waters Service District, including the Johannesburg, Gaylord, Alpine, and Bagley areas.

DATE: 11/14/24

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 1,502

ESTIMATED RESTORATION: 11/5/24 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 11/6/24

WHO: Hart Service District, including the Hart, Silver Lake, and Walkerville areas.

DATE: 11/6/24

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 2,211

ESTIMATED RESTORATION: 11/6/24 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 11/7/24

WHO: Hart Service District, including the New Era, Baseline, Shelby, and Rodgers areas.

DATE: 11/7/24

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 2,013

ESTIMATED RESTORATION: 11/7/24 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 11/8/24

WHO: Hart and Newaygo Service Districts including Hesperia and Brohman areas

DATE: 11/8/2024

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 1,232

ESTIMATED RESTORATION: 11/8/24 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 11/1/24

WHO: Petoskey Service District, including the Pellston and Cross Village areas.

DATE: 11/1/24

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 1,660

ESTIMATED RESTORATION: 11/1/24 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 10/29/24

WHO: Petoskey Service District, including the Hayes areas.

DATE: 10-29-24

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 1,106

ESTIMATED RESTORATION: 10/29/24 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Outage Status Update

We have no unplanned outages at this time.

Fiber Line Repair

Average Splicing Times

When a fiber line is broken, a lot goes into the delicate process of matching and splicing the glass fiber lines back together. Factors such as weather conditions, location of the break, and availability of the necessary materials to the restoration site all play a role. 

Mainline 432 count – 10-16 hrs.

Mainline 288 count – 8-10 hrs.

Mainline 144 count – 6-8 hrs.

Mainline 96 count – 4-6 hrs.

Drop to home – replace the entire length