Outage Status

TO REPORT A FIBER OUTAGE, PLEASE CALL 1-888-485-2537 EXT. 3

Planned System Maintenance

Maintenance Reasons

Equipment Upgrades

Technology is constantly evolving. From time to time, we perform hardware and software upgrades to provide new or improved services.

Average: 6-8 hrs.

Software Maintenance

Sometimes, we find a bug in the software that could cause a service outage. When we identify these bugs, we proactively perform maintenance to minimize service disruptions.

Average: 1-4 hrs.

Planned Outage 10/1/24

WHO: Wayland Service District, including Burnips, Middleville and Wayland areas.

DATE: 10-01-24

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 1,698

ESTIMATED RESTORATION: 10/1/24 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window.

Planned Outage 9/24/2024

WHO: The MY1 circuit near Morley / Stanwood

DATE: 9-24-24

TIME: 12:00 AM – 6:00 AM

TOTAL OUTAGES: 6

ESTIMATED RESTORATION: 9/24/24 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window.

Outage Status Update

Outage 9/13/24

WHO:

DATE:

TIME:

TOTAL OUTAGES: None known at this time

ESTIMATED RESTORATION:

DETAILS: If an unplanned fiber internet outage occurs, information and updates will be posted.

Fiber Line Repair

Average Splicing Times

When a fiber line is broken, a lot goes into the delicate process of matching and splicing the glass fiber lines back together. Factors such as weather conditions, location of the break, and availability of the necessary materials to the restoration site all play a role.

Mainline 432 count – 10-16 hrs.

Mainline 288 count – 8-10 hrs.

Mainline 144 count – 6-8 hrs.

Mainline 96 count – 4-6 hrs.

Drop to home – replace the entire length