Outage Status
Planned System Maintenance
Maintenance Reasons
Equipment Upgrades
Technology is constantly evolving. From time to time, we perform hardware and software upgrades to provide new or improved services.
Average: 6-8 hrs.
Software Maintenance
Sometimes, we find a bug in the software that could cause a service outage. When we identify these bugs, we proactively perform maintenance to minimize service disruptions.
Average: 1-4 hrs.
Outage Status Update
Outage Status – May 12, 2025
WHO: Antrim, Charlevoix, Crawford, Emmet and primarily Otsego counties
DATE: 5/12/25
TOTAL RESTORED: 9,407
RESTORED SINCE YESTERDAY: 52
TOTAL OUTAGES: 92
DETAILS: Repairs begin at the substation, moves to the mainlines, then outward to the distribution lines, and finally to the terminals on the pole that connect service lines to homes—often called “the drop.” Even if there’s no visible damage near your home, issues further down the line can delay your service.
Outage Status – May 10, 2025
WHO: Antrim, Charlevoix, Crawford, Emmet and primarily Otsego counties
DATE: 5/10/25
TOTAL RESTORED: 9,355
RESTORED SINCE YESTERDAY: 153
TOTAL OUTAGES: 144
DETAILS: Repairs begin at the substation, moves to the mainlines, then outward to the distribution lines, and finally to the terminals on the pole that connect service lines to homes—often called “the drop.” Even if there’s no visible damage near your home, issues further down the line can delay your service.
Outage Status – May 9, 2025
WHO: Antrim, Charlevoix, Crawford, Emmet and primarily Otsego counties
DATE: 5/9/25
TOTAL RESTORED: 9,202
RESTORED SINCE YESTERDAY: 160
TOTAL OUTAGES: 297
DETAILS: Repairs begin at the substation, moves to the mainlines, then outward to the distribution lines, and finally to the terminals on the pole that connect service lines to homes—often called “the drop.” Even if there’s no visible damage near your home, issues further down the line can delay your service.
Outage Status – May 8, 2025
WHO: Antrim, Charlevoix, Crawford, Emmet and primarily Otsego counties
DATE: 5/8/25
TOTAL RESTORED: 9,042
RESTORED SINCE YESTERDAY: 103
TOTAL OUTAGES: 457
DETAILS: Repairs begin at the substation, moves to the mainlines, then outward to the distribution lines, and finally to the terminals on the pole that connect service lines to homes—often called “the drop.” Even if there’s no visible damage near your home, issues further down the line can delay your service.
Outage Status – May 7, 2025
WHO: Antrim, Charlevoix, Crawford, Emmet and primarily Otsego counties
DATE: 5/7/25
TOTAL RESTORED: 8,939
RESTORED SINCE YESTERDAY: 80
TOTAL OUTAGES: 560
DETAILS: Repairs begin at the substation, moves to the mainlines, then outward to the distribution lines, and finally to the terminals on the pole that connect service lines to homes—often called “the drop.” Even if there’s no visible damage near your home, issues further down the line can delay your service.
Fiber Line Repair
Average Splicing Times
When a fiber line is broken, a lot goes into the delicate process of matching and splicing the glass fiber lines back together. Factors such as weather conditions, location of the break, and availability of the necessary materials to the restoration site all play a role.
Mainline 432 count – 10-16 hrs.
Mainline 288 count – 8-10 hrs.
Mainline 144 count – 6-8 hrs.
Distribution 96 count – 4-6 hrs.
Drop to home – replace the entire length