Outage Status

Planned System Maintenance

Maintenance Reasons

Equipment Upgrades

Technology is constantly evolving. From time to time, we perform hardware and software upgrades to provide new or improved services.

Average: 6-8 hrs.

Software Maintenance

Sometimes, we find a bug in the software that could cause a service outage. When we identify these bugs, we proactively perform maintenance to minimize service disruptions.

Average: 1-4 hrs.

Planned Outage 12/4/25

WHO: Newaygo Service District, including the Brohman, White Cloud, and Casnovia areas.

DATE: 12/4/25

TIME: 4:00 AM – 6:00 AM

TOTAL OUTAGES: 1,901

ESTIMATED RESTORATION: 12/4/25 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this overnight maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Planned Outage 11/20/25

WHO: Newaygo Service District, including the Brohman, White Cloud, and Casnovia areas.

DATE: 11/20/25

TIME: 4:00 AM – 6:00 AM

TOTAL OUTAGES: 1,897

ESTIMATED RESTORATION: 11/20/25 at 6:00 AM.

DETAILS: Internet and voice services will be disrupted and inaccessible during this maintenance window. If you have questions, please email [email protected] or call 1-888-485-2537.

Outage Status Update

We have no unplanned outages at this time.

Fiber Line Repair

Average Splicing Times

When a fiber line is broken, a lot goes into the delicate process of matching and splicing the glass fiber lines back together. Factors such as weather conditions, location of the break, and availability of the necessary materials to the restoration site all play a role.

Mainline 432 count – 10-16 hrs.

Mainline 288 count – 8-10 hrs.

Mainline 144 count – 6-8 hrs.

Distribution 96 count – 4-6 hrs.

Drop to home – replace the entire length