Terms and Policies

Great Lakes Energy Connections, Inc. dba Truestream (“Truestream”)
PRIVACY POLICY

I. INTRODUCTION
Protecting your privacy is important to us. Truestream hopes that the following statement will
demonstrate our full commitment to privacy and help you understand how Truestream collects,
uses and safeguards any personal information you provide us from this Web site.

II. INFORMATION COLLECTED
Truestream does not collect any personally identifiable information about you, such as name,
address, phone number, or e-mail address.
Like most Internet sites, we do obtain some non-personally identifiable information such as the
URL that referred you to our site, your Internet browser version, or type of operating system
that you use. This information helps us analyze traffic patterns, perform routine maintenance,
maintain site security, and is used for the solely for the purpose of improving our site navigation,
measuring our advertising effectiveness and to improve the appearance of our site to the
maximum number of visitors. Generally the information we collect is temporary and when you
leave the site this information is deleted from our system.
Be assured that no personal information will ever be shared or sold by Truestream.

III. USE OF COOKIES
Truestream sometimes uses “cookies” to enhance your experience on this web site.
Cookies cannot be used to personally identify you in any way. A cookie is a unique file that is
stored on your computer. This cookie helps ensure that you don’t repeatedly see the same
advertisement, such as a pop-up ad window. Although the acceptance of cookies help us to
enhance your stay at our site, they are not required to view our site.
If you do not want cookies, you can usually configure your Internet browser software to reject
cookies or manually delete them. Consult your Internet browser’s documentation for more
information.

IV. SHARING OF INFORMATION
Protecting your privacy is very important to us. Truestream does not sell or share any type of
personal information with anyone.
However, we cannot be responsible for the privacy practices of third party sites. Please read the
privacy policy section pertaining to third party sites.

V. EMAIL AND SPAM
Truestream sends no unsolicited or SPAM mail.
• If you need to be removed from an Internet service provider or other access provider’s
mailing list you will need to contact them directly.
• If you continue to receive SPAM report it to the Federal Trade Commission. Send a copy
of unwanted or deceptive messages to [email protected]. The FTC uses the unsolicited
emails stored in this database to pursue law enforcement actions against people who
send deceptive spam email.
o Let the FTC know if a “remove me” request is not honored. If you want to
complain about a removal link that doesn’t work or not being able to
unsubscribe from a list, you can fill out the FTC’s online complaint form
at www.ftc.gov. Your complaint will be added to the FTC’s Consumer Sentinel
database and made available to hundreds of law enforcement and consumer
protection agencies.
o Whenever you complain about spam, it’s important to include the full email
header. The information in the header makes it possible for consumer
protection agencies to follow up on your complaint.

VI. THIRD PARTIES
• Truestream’s site may contain links to third party sites. We not responsible for the
privacy practices of third party sites. Once you leave our site we have no control over
your privacy.
• Third-party resources that can be accessed with hypertext links from this web site are
not under our control, and Truestream is not responsible for the contents of any of
these third-party resources. The third-party links on this site are provided for your
convenience only.
• The inclusion of any link on this site does not imply any specific recommendation,
approval or endorsement of the third party.
• Please investigate any third party offers found here with their respective companies and
make your own informed decisions. Review the privacy statements of each web site you
visit to ensure your personal privacy with respect to third party offers.
• The privacy information contained here pertains exclusively to the Truestream web site.

VII. CONTACT INFORMATION
We welcome questions regarding our privacy policy. Customers with complaints or questions
relating to our privacy policy or these disclosures can contact us at: [email protected]
A customer always has the right to file a complaint with the Federal Communications
Commission at www.fcc.gov.

VIII. POLICY CHANGES
Any changes to our privacy policy will be posted here. Continued use of the Truestream web site
implies that you understand and agree with our privacy policy.