Do you remember those good ole’ superlative awards in school? Some were fun, like class clown, or best hair, but others were more prestigious, like most likely to succeed, or mostly likely to win a Nobel prize.
A recent survey completed by over 900 Truestreamers was a bit like those superlative awards, only grown up. Each question or statement was answered on a scale of 1-10. The results were compiled to determine a Net Promoter Score (NPS). NPS is considered the gold standard of customer experience metrics and is used to measure the customer experience, loyalty, and how likely those customers are to recommend your brand.
Truestream takes the lead as one of the highest-ranking internet providers compared to nationally rated competitors throughout the internet service industry – thanks in part to you!
“Our success as an organization is measured by our members’ feedback and the value we create for them each and every day,” said Chris Barber, vice president of GLE and chief operating officer of Truestream.
Truestream’s NPS of 87 puts us in the 100th percentile of the internet service industry. That is something we can ALL be proud of.
Benchmarked against companies like AOL, AT&T, Verizon, Cablevision, Charter Communications, Comcast, Time Warner Cable, and Cox Communications, it’s easy to see the Truestream difference.
I tied for “funniest person” in my 8th-grade superlative awards. Despite me being the funniest person I know, my family questions those results. There is no doubt about the Truestream survey results, though, we’re an industry leader, and that means putting our Truestreamers first.