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Concord Academy Boyne is a tuition-free charter school with an emphasis in education of fine arts.

They maintain a hybrid approach to their offerings where students are physically present inside the classroom or connected to the class from home through the internet. During a typical day, their network is connected to anywhere from 200–250 student and staff users, with many using mobile devices and computers.

“We knew we needed something that would work with our average bandwidth demands,” explains Holly Theile, Business Manager for the academy. “Plus, we knew we needed to have the speed in order to upload and download things so that the students that were home would receive the same information as our in-person students at the same time and not with any significant delay. With our previous provider, our upload and download were not the same. Once we upgraded to Truestream, it made a huge difference, especially with education needing to be sustained online now.”

Consistency in service and the bandwidth promised also played a major role in Concord Academy’s decision to upgrade to Truestream’s fiber internet connection. “We were looking for a better service. One that was not running into constant interruptions. I think with it being a fiber network that has made a big difference. We no longer experience constant interruptions. There are no more moments where we say, ‘Oh great, we are down for the day’ or ‘Well, it is really slow today.’ We had numerous interruptions like that in the past. When we are trying to run a school where the students rely on technology for their education most of the day, those interruptions make our work very difficult. The consistency with fiber
is a big plus.”
We had numerous interruptions in the past. When trying to run a school where the students rely on technology for their education most of the day, those interruptions make our work very difficult. The consistency with fiber is a big plus. Truestream, from start to finish, has been great.

It might be cliché to say we were treated as more than just a number, but we were made to feel very important. It made us feel like someone was in our corner and they really cared. They really wanted to make sure that we were getting excellent internet here at the school for our students so that they could receive the best learning experience possible.

Don’t hesitate. Sign up. To me, there is no downside.

Holly Theile

Business Manager, Concord Academy Boyne

The community-focused care provided by Truestream also played in part in the overall experience.
“Once Tammy took over, the installation process was very easy. She said, ‘Let’s get this moving’ and from that moment on, she was instrumental in getting it done and getting it done fast. She was in constant communication to let me know where the process was at and how things were going. She really went to bat for us when we designed our business package, too. There was no hesitation on her part to present our plan for approval. I felt really confident and comfortable with the way everything worked out. It might be cliché to say we were treated as more than just a number, but we were made
to feel very important. It made us feel like someone was in our corner and they really cared. They really wanted to make sure that we were getting excellent internet here at the school for our students so that they could receive the best learning experience possible.” When asked what advice she could offer to local businesses considering Truestream fiber internet, Holly was quick to provide her recommendation.
“Don’t hesitate. Sign up. To me, there is no downside. I am just being honest. We’ve had just a very positive experience; I cannot say that for everything we have ever done here. Truestream, from start to finish, has been great.”