(888) 485-2537

Equipment Information

Calibrated for maximum performance

for 24/7 technical support, call 888-485-2537

truestream equipment

Calix Gigacenter Router
Zyxel Router
Zyxel Router
battery back-up option 1
Battery Back-Up Option 1
Calix Wireless Extender
Zyxel extender
Zyxel Wireless Extender
Battery Back-Up Option 2
Internet Troubleshooting Tips

1. First, restart your computer or device. If this doesn’t resolve your issue, proceed to step two.

2. Unplug your router, wait 30 seconds, and then plug it back into the wall. Wait five minutes for the router to reboot. Verify the “Service” and “Wi-Fi” LED indicators are green, then reconnect your computer or device.

3. If steps one and two don’t resolve your issue, please call 888-485-2537 for our 24/7 technical support team.

Your Internet comes with a router/modem in one —your access point for Wi-Fi and hard-wired connections. Your Wi-Fi password and all pertinent information is on the sticker located on your router, which has been calibrated for maximum performance. Please note that adding an alternative router could degrade your home’s service. We recommend using your Truestream router for all Wi-Fi access.

Internet speeds can be affected by a number of additional factors, including placement of the router, your connection type, the number of devices in use, the age of your device, site traffic, content provider server capacity, and internal network factors.

Calix Gigacenter Router Technical Datasheet

Zyxel Router Technical Datasheet

Wireless Extender Devices – which extends Wi-Fi coverage within your home, are available for $5 per month. Contact us today!

Calix Wireless Mesh Quick Start Guide

Zyxel Wireless Extender Quick Start Guide

Calix Wireless Extender Technical Datasheet

Zyxel Wireless Extender Technical Data Sheet

Battery Back-Up Devices – which offer a solution to maintain uninterruptible internet and/or voice services in the case of a power outage, are available for purchase. Contact us today! 

Battery Back-Up Option 1

Battery Back-Up Option 2

Interested in Joining Truestream?