Calibrated for maximum performance
Calix Gigacenter Router
Battery Back-Up Option 1
Calix Wireless Extender
Zyxel Wireless Extender
Battery Back-Up Option 2
Internet Troubleshooting Tips
1. First, restart your computer or device. If this doesn’t resolve your issue, proceed to step two.
2. Unplug your router, wait 30 seconds, and then plug it back into the wall. Wait five minutes for the router to reboot. Verify the “Service” and “Wi-Fi” LED indicators are green, then reconnect your computer or device.
3. If steps one and two don’t resolve your issue, please call 888-485-2537 for our 24/7 technical support team.
Your Internet comes with a router/modem in one —your access point for Wi-Fi and hard-wired connections. Your Wi-Fi password and all pertinent information is on the sticker located on your router, which has been calibrated for maximum performance. Please note that adding an alternative router could degrade your home’s service. We recommend using your Truestream router for all Wi-Fi access.
Internet speeds can be affected by a number of additional factors, including placement of the router, your connection type, the number of devices in use, the age of your device, site traffic, content provider server capacity, and internal network factors.
Wireless Extender Devices – which extends Wi-Fi coverage within your home, are available for $5 per month. Contact us today!
Battery Back-Up Devices – which offer a solution to maintain uninterruptible internet and/or voice services in the case of a power outage, are available for purchase. Contact us today!