(888) 485-2537

Equipment Information

Calibrated for maximum performance

for 24/7 technical support, call 1-888-485-2537

truestream equipment

Calix Gigacenter Router
Zyxel Router
Zyxel Router
Calix Wireless Mesh
Zyxel extender
Zyxel Wireless Mesh
Battery Back-up unit
Battery Back-Up
Internet Troubleshooting Tips

1. First, restart your computer or device. If this doesn’t resolve your issue, proceed to step two.

2. Unplug your router, wait 30 seconds, and then plug it back into the wall. Wait five minutes for the router to reboot. Verify the “Service” and “Wi-Fi” LED indicators are green, then reconnect your computer or device.

3. If steps one and two don’t resolve your issue, please call               888-485-2537 for our 24/7 technical support team.

Your Internet comes with a modem and router —your access points for Wi-Fi and hard-wired connections. Your Wi-Fi password and all pertinent information is on the sticker located on your router, which has been calibrated for maximum performance. Please note that adding an alternative router could degrade your home’s service. We recommend using your Truestream router for all Wi-Fi access.

Internet speeds can be affected by a number of additional factors, including placement of the router, your connection type, the number of devices in use, the age of your device, site traffic, content provider server capacity, and internal network factors.

Calix Gigacenter Router Technical Datasheet

Zyxel Router Technical Datasheet

Calix 803G Technical Datasheet

Wireless Mesh Devices provide extra Wi-Fi coverage within your home. You can connect up to three, and they are available for $5 per month, per unit.  Contact us today!

Calix Wireless Mesh Quick Start Guide

Zyxel Wireless Mesh Quick Start Guide

Calix Wireless Mesh Technical Datasheet

Zyxel Wireless Mesh Technical Data Sheet

Battery Back-Up offers a solution to maintain power to our equipment in the event of a power outage, allowing you to keep your voice service to a corded phone and/or internet service to your wireless devices. For more information about options and pricing, contact us today!

Battery Back-Up Information Guide