Meet Boyne’s Own Dynamic Tech Duo: Les L. & David F.
Everyone needs a hero, and here in our Boyne City office, we’re lucky to have a dynamic duo who keep our Truestreamers online lives running smoothly.
We think of Les and David like Batman and Robin… but instead of capes, they wield keyboards, diagnostics tools, and an uncanny ability to fix just about anything.
From the Ground Up: Truestream Origins
What makes Les and David especially powerful? Their origin story.
Both started as Truestream technicians. They didn’t just learn the systems; they built their expertise from the ground up. From installations to troubleshooting in the field, they’ve seen it all. That kind of experience gives them a unique superpower: they understand the full Truestream experience, from start to finish, and now beyond, to the questions Truestreamers have after their installation.
A Tale of Two Tech Tiers
Our Tier I tech support is handled by a fellow cooperative call center and is available 24/7, ready to jump into action anytime, day or night. Whether it’s a password reset, a quick fix, or a “why is this doing that?” moment, they’re always on call.
They handle the immediate needs and keep things moving, then, when a case needs deeper investigation, they seamlessly call in Les and David. It’s a perfectly coordinated team effort.
They’re the ones who:
- Crack the case on persistent, head-scratching tech issues.
- Dive into systems when standard fixes just won’t cut it.
- Collaborate behind the scenes to deliver long-term solutions.
Why It Matters
At the end of the day, having Les and David in our Boyne City office isn’t just convenient, it’s game changing. Their deep Truestream roots, combined with their expertise, make them an invaluable part of our team.
So the next time technology throws a curveball your way, remember:
We’ve got this. And you’ve got us.