(888) 485-2537

I’ve been able to work from home a bit, which is great. My Truestream connection is amazing. I can flawlessly connect to my laptop, printer, and various work devices. But sometimes, things get funky. My laptop sometimes tells me I have no internet or VPN connection, but my phone is working just fine, or vice versa. Maybe the app I am trying to use is sloooooowwww, but other apps seem fine. Does that mean I need to call tech support right away? Nope, not necessarily. Let’s be honest, our tech support is great, but if you’re anything like me, you’ll do just about anything to avoid talking to people on the phone, so I try always try to restart, then restart again, before picking up and dialing a phone.

If it’s one device, app, or website not working as it should:

If most of my devices are working while one is not, my first step is restarting that device. Most of the time, that works like magic, and I don’t get why exactly, but I’ll take it. The same goes for any connected device, from a streaming stick to a smart doorbell, and anything in between.

All your devices are slow or not connecting:

If multiple devices are slower than normal or not connecting, that’s a good time to restart the Truestream equipment. The easiest way to do that is to unplug it for 30 seconds or so and plug it back it. The lights will slowly start to return to the router, and devices should start functioning as normal.

If your service is still not working as well as it should, a call to tech support may be in order.

Additional info for your consideration:

  • Age of your device, and sometimes the device itself makes a difference. Our iPhone 6 does not load as fast as my newer iPhone.
  • Some building materials, like windows, mirrors, concrete, and even appliances can interfere with your Wi-Fi signal strength.
  • Make sure the devices you are using are set to the appropriate channel. Tech support can help.
    • 4 Ghz is great for covering a longer distance, but the Wi-Fi speed and strength is lower. When connected to the 2.4 Ghz channel, speeds typically max out at 60 – 80 Mbps.
      • Secondary devices, like smart thermostats, wi-fi enabled cameras, smart home devices function great on this channel
    • 5 Ghz is great for top Wi-Fi speed and strength, but not covering over a long distance. When connected to the 5 Ghz channel, speeds
      • High use devices, like phones, computers, smart TVs, and streaming devices are great on this channel
    • The more devices you find yourself connecting to your network and running at the same time the more bandwidth you need – an upgrade may be in order!
    • Hardwiring a device into the router using a CAT-5 or CAT-6 is the strongest connection available
      • Ideal for gaming systems, computers, or any device you need optimum upload and download speeds on.

Our tech support does a great job, and if you are using the Truestream equipment, like I am, they can detect, diagnose, and usually fix the problem over the phone.  They are available 24/7 by calling 1-888-485-2537, but remember, when in doubt, reset first!