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TV & STREAMING

Customize your TV and Streaming

  • Tell us about yourself
  • Pick your favorite TV channels
  • Get personalized streaming recommendations
  • When you’re ready, sign-up for the services of your choice

Setting up a Streaming Device

You’ve decided on the perfect streaming service for you. Now what?

Roku is one of the most popular streaming devices, but many options are available to help you cut the cord and start streaming. From Smart TVs to streaming sticks, we’re here to help.

Navigating in Streaming Services

You’ve found the streaming services of your choice and set up your streaming device. Now what?

It’s time to start enjoying your favorite TV shows and movies. Our video gives you a sneak peek into what it looks like to navigate between, and within  different streaming services. 

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EDUCATIONAL EVENTS

In 2023, GLE was awarded over $46 million in grant funding to expand its Truestream fiber network to underserved areas, including parts of Otsego, Kalkaska, and Antrim counties. These funds support the construction of high-speed internet and digital literacy efforts to ensure the community can fully benefit from this connectivity.

Thanks to a partnership with GLE and Truestream, Otsego County Library, Kalkaska County Library, and Elk Rapids District Library will offer free digital literacy training and resources to the community throughout 2025. The initiative supports residents as they take full advantage of expanded high-speed internet access provided by the Truestream network.

Otsego County Library Events

Click above to learn more.

Kalkaska County Library Events

Click above to learn more.

Elk Rapid District Library Events

List of events at the Elk Rapids Library

Click above to learn more.

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INSTRUCTIONAL BLOG POSTS

Account Notifications Your Way

Did you know you can manage how and when you receive account notifications about billing, due date reminders, payments, electric outages, and more? GLE and Truestream now offer the option to receive automated notifications via text message, email, or the GLE mobile...

The 411 on fiber outages

Truestream is committed to providing you with the best service possible, but sometimes, outages may occur. These can be planned as we work to improve and upgrade our systems or unplanned due to unforeseen events. Here’s a closer look at both types of outages and what...

Protect yourself online

Getting a scam text or email happens almost daily. I recently got a text saying my bank card (from a bank I don't use) was used to purchase $935.38 from Amazon, and to cancel the transaction, I should visit www.madeupwebsite/amazonsurvey. Let's talk about a few of the...

What is a “device”?

When choosing the best internet service plan for your household, you’ll want to consider how many devices you have or plan to have before you get connected to Truestream. What do we mean when we say “devices”?  What we mean is an object that connects to the internet....

Auto Pay: Safe, Secure, Simple

We’ve all been there. We have every intention to pay our bills by the due date, but life happens – we’re busy (or we're just procrastinators, but don't worry, this is a no judgement zone). Before we know it, the due date has passed, and we’re getting a reminder that...
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ADDITIONAL RESOURCES

Online Educational Resources

Older Adults Technology Services (OATS) from AARP

Connected Nation

Drive – learning hub

Digital Works – remote job creation program (training and placement)

Grow with Google

Cybersecurity & Infrastructure Security Agency (CISA)

TRUESTREAM TALK

Learn more about Truestream and the lingo we use.

Service District

Great Lakes Energy has nine service districts cover parts of 26 counties in Michigan. Service districts include Petoskey, Boyne City, Waters, Kalkaska, Scottville, Reed City, Hart, Newaygo, and Wayland.  All of our GLE members are within one of our service districts, and each service district has employees that know their district like the back of their hand.

Interest

Showing or sharing your interest in Truestream is simply that – letting us know that when we are ready to build in your area, you’re ready, too.

Interest in our service is one of the factors we look at when we determine where to build next – we want to go where we are wanted and needed. Be sure to encourage your family, friends, and neighbors to share their interest in Truestream as well!

 

Register

If the service area is active, we ask that you complete your registration. The registration process creates a service order for your location.  A lot of planning goes into building the Truestream network. When our crews are working in the area, we want to build to everyone in that area as quickly and efficiently as possible – which takes advanced planning.  This is why we ask you to complete your registration and site plan by certain dates, usually before construction has even begun.

Drop

The drop is the fiber line to your location from the mainline. If your electric service is overhead to your location, your drop will likely be overhead as well.

If your electric service is underground, your drop will be as well. Underground fiber is run through orange conduit, which will be installed prior to the drop.

Lit

Once the mainline construction is done, we install the necessary network equipment and “light” up the fiber lines. Fiber lines are spliced together, and we verify those splices are working as they should before installations begin in an area. Once we know everything is working as it should, we say our network is “lit”.

Truestreamer

We think of all of our Truestream subscribers as family, and what does every good family have? Nicknames! Once you are part of the Truestream family, you officially have the nickname of Truestreamer. Wear it like a badge of honor.

Service Area

Within each service district are smaller service areas. These service areas are named after the substation that provides electricity to the area, not necessarily the city, town, or township where your home is located.

Fielding

Fielding is part of our core engineering and planning stage. We visit and map out every meter in the entire service district. That service district is then separated into smaller service areas. The information gathered during the fielding process is used to determine construction costs, necessary employee resources, and any potential issues an area may face.  Based on this information, the board of directors then approves areas for construction.

construction crew