Status Map
Are you a Great Lakes Energy member looking for the best internet and voice service available? Look no further!
1. Enter your service address on the map.
2. Click to register or show interest
3. Log into your Great Lakes Energy account and select the Truestream banner at the bottom of the page.
If you have not created an online account, select “New User” and follow these step-by-step new user instructions. If you experience an issue registering online, please fill out and return the appropriate forms.
Installation & Active
Construction in your area is complete and we are actively connecting Truestreamers! We are accepting new registrations, although an installation fee may apply.
Construction to the Home
Mainline construction and network connections are complete and we’ve begun construction to the home. We are accepting new registrations in this area, although an installation fee may apply.
Fieldwork & Registration
Mainline construction has begun in your area! Complete your registration (it’s not a contract!) and return the required documents to guarantee your FREE in-home installation ($149 value) before we move construction to the next area!
Future
We are exploring bringing our fiber network to the area. Several factors, like demand and constructability, go into deciding where to build next. Share your interest today!
*PLEASE NOTE – This site uses a global mapping database. If your address appears in an active area but you do not have Great Lakes Energy service, your address may not be eligible for Truestream. Some locations within active areas may be delayed or deferred due to extensive construction work needed and relatively low sign-up rates.
Future
WHAT WE’RE DOING
- Engineering fieldwork
- Visit each meter to verify location, equipment, etc.
- Compile information gathered into a report.
- The board of directors reviews the information and approves construction areas for the next year.
Please Note: This is a multi-year process due to the size and scope of the construction needed to bring Truestream to all areas.
YOUR NEXT STEPS
- Log into your account and show your interest in getting Truestream brought to your location.
- Demand for Truestream is one factor that helps us determine where to build next, so encourage your friends, family, and neighbors to show their interest as well!
Estimated time to complete: 1-8 years
Fieldwork & Registration
WHAT WE’RE DOING
- Construction is announced and includes:
- Replacing poles when necessary.
- Installing hardware on poles.
- Stringing or burying mainline fiber.
- Splice fiber lines together.
- Mainline construction is completed.
YOUR NEXT STEPS
- Complete your registration.
- We will mail you the necessary documents, including a blank site plan. Fill out and return them as soon as you can.
- If you need a copy of the documents, they can be found on our FORMS PAGE.
Estimated time to complete: 4 months and can run concurrently with some steps in the Construction to the Home.
Construction to the Home
WHAT WE’RE DOING NEXT
- Once the site plan is received, we can design the drop to your location. The drop generally follows the path your electric line takes to your home.
- If the service is underground, we contact MISS DIG before installing the conduit.
- The drop is installed, overhead or underground.
YOUR NEXT STEPS
- If you haven’t already, register for Truestream through your Great Lakes Energy online account.
- We will send you the necessary documents to complete your order. Please fill out and return them as soon as possible. The documents can be found on our FORMS PAGE if you would like to print and send them in yourself.
- After MISS DIG has marked your underground utilities, use the provided flags to mark additional underground facilities.
Estimated time to complete:
Overhead: 3-4 months
Underground: 4-5 months. Underground work pauses for winter – approx. Dec – April.
Can run concurrently with Fieldwork and Registration, but not always.
Installation & Active
WHAT WE’RE DOING
- Network equipment is installed.
- The network is lit up and tested.
- Testing the drop to verify it is operational.
- Calling to schedule your in-home installation.
PLEASE NOTE: if your area is active and you are newly registered, the Construction to the Home steps apply.
YOUR NEXT STEPS
- Verify your contact information is accurate.
- A household decision maker 18+ needs to be at the location for the entirety of the installation.
Estimated time to complete: 1-2 months.
Welcome to the Truestream family!